Returns Policy

RETURNS POLICY

We want to make your experience an excellent experience. We carelessly will make the entire process: from the moment you place your order until you receive it, and even if you have to send it back (which we hope you don’t have to) the best one you have.

 RETURNS REQUIREMENTS

  •  We want you to love your product, but if you don’t, we’re going to make your return process sweet and straightforward.
  •  We accept returns for ONLINE CREDIT within 15 days from the date you receive your order.
  •  Returns MUST be received UNWASHED and UNWORN.
  • ALL TAGS, including Trisha’s Closet tag, MUST BE ATTACHED with our original tagging method. All RETURNS MUST FULFILL THESE REQUIREMENTS TO BE EFFECTIVE.
  •  Shipping fees are NOT refundable. The customer is responsible for shipping fees to send the order back. All return shipping charges MUST be prepaid. We DO NOT accept COD deliveries; they will be rejected.
  •  Your online credit must be used ENTIRELY in your NEW PURCHASE. Any remaining balance is NOT carried over.
  •  Colors and Sizes may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also change. These situations do not qualify as defects or are eligible for refunds. We check EVERY garment CAREFULLY before shipping. Therefore, damaged merchandise is extremely unlikely. Returned items will be inspected for signs of wear or smoke, and if the item does not match the original condition, we won’t issue an ONLINE CREDIT.
  •  Damages must be reported within the same day of receiving merchandise or can’t be returned.
  •  A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "undeliverable" address.
  •  Please include your order invoice and reason for return with the merchandise for tracking purposes.

RETURNS PROCESSING TIME

Please allow 3-5 business days after we receive your package to process your ONLINE CREDIT. You will be notified via email when your return is processed and your ONLINE CREDIT issued.

 HOW AND WHERE DO I MAKE A RETURN?

Please include your order invoice and reason for return with the merchandise for tracking purposes.

RETURN ADDRESS

Trisha's Closet 

1325 Grand Concourse  APT 3D

BRONX, NY 10452

*No Trisha’s Closet staff is available at this address

 Please keep the tracking number for your return package to monitor delivery status. We recommend shipping with insurance and keeping your shipping receipt until your return is processed. Trisha’s Closet is NOT responsible for damaged, missing or packages lost in transit.

To save on shipping, time, and packaging materials, you can return items from multiple orders, as long as you include the corresponding order numbers for each item inside the package. We recommend printing out the invoice for each order online and including each form inside the return package.

LOST OR STOLEN PACKAGE

We ship via USPS, which provides secure, easy and trackable methods of shipping. If your package gets lost in transit we will do everything we possibly can to assist you. We cannot be held responsible for packages once proof of delivery is generated. Once the carrier has a hold of the package we cannot be responsible for delivered items that have been lost or stolen.

CANCELLATION

We do not accept cancellations once your order has been placed.

 

 More Info: trisharojas1@gmail.com